Everything seems to be on the internet these days, and that includes healthcare. Many doctors and insurance companies are moving toward virtual health care to save money and provide better and faster care for patients. However, is it always the best choice? Here’s the benefits between virtual vs. in-person health care to help you make the right decision.
The Rise of Virtual Health Care
Virtual health care (also called telehealth) has seen a massive increase in the past few years. Insurance carriers are increasingly promoting telehealth services because they generally cost less money than traditional in-person office visits, which helps carriers manage claims expenses and potentially allowing them to reduce premium prices over time.
With virtual care, patients can log into an online platform like Teladoc Health and video chat with a healthcare provider. The patient can then ask questions, discuss health concerns, and even order prescriptions without ever leaving their home. There are definitely some benefits, but it may not always be the best choice when it comes to choosing between virtual vs. in-person health care.
When to Choose Virtual Care
Virtual health care certainly has its benefits. It’s definitely more convenient not having to drive into a doctor’s office. And in many cases, it’s just as effective as an in-person visit. Here are some of the situations for which virtual care is best:
- Minor illnesses like colds, flu symptoms, sinus infections, medication refills, and non-emergency medical questions.
- Contagious illnesses, especially when patients feel sick and prefer not to leave home.
- Mental health counseling
- Certain dermatology consultations
If you have a quick medical question or have an illness that doesn’t require hands-on examinations, virtual health care can be more convenient, accessible, and save time compared to an in-person office visit.
Keep in mind that with virtual care, you’re connected to the first available healthcare provider. While this helps to reduce wait times and improve access to care, it also means you won’t always talk to the same person. This can be a detriment for people with ongoing chronic illnesses or those seeking mental health treatment who would benefit from building a long-term relationship with a specific healthcare provider.
When to Choose In-Person Care
Virtual care might have benefits, but it’s not intended to replace brick-and-mortar healthcare providers. There are some things you can’t do over the internet. Here are the times when visiting an office in person is the best choice:
- Conditions that require hands-on examinations, diagnostic testing, imaging, or lab work that can’t be done virtually.
- Urgent and emergency situations
- Chronic and ongoing illnesses
Any condition that requires immediate hands-on attention must be an in-person visit. Without the ability to perform an examination, get lab tests, or use specialized tools — like during a telehealth appointment — healthcare providers can only do so much.
Finding the Right Balance Between Virtual vs. In-Person Health Care
The debate between virtual vs. in-person health care isn’t really an either/or type situation; they’re two sides of the same coin. They each serve an important role in the healthcare journey. It’s important to understand when to choose which one.
Telehealth visits are often available to patients at little or no cost under many health plans, making them the most affordable option to get quick access to care while helping to control costs. Just be sure to read your health plan’s Summary of Benefits and Coverage (SBC) to determine whether telehealth services are included in your coverage and any associated costs before making an appointment.
At the end of the day, the decision between virtual vs. in-person health care comes down to your medical situation, cost, convenience, and quality of care.
If you’re interested in finding an insurance plan that includes telehealth coverage — or better coverage in general — contact us at Health Benefits Associates. Our team of local agents will walk you through the options to help you find a plan that best fits your unique needs. Schedule an appointment by calling 775-828-1216 today.
