Effective April 1st, 2017 Prominence Health Plan will no longer be routing their incoming consumer calls to Accolade. Accolade, a third party organization, started assisting Prominence members in September 2015. As a result, consumers received more streamlined assistance with their policies. Their role in the past few years was to provide customer supportĀ to insured members… Read More

Have you ever received a medical bill that does not add up to the benefits on your health insurance policy? Is your Explanation of Benefits also confusing you? In the video below, we review the importance of reconciling provider invoices with your Explanation of Benefits. Explanation of Benefits’ abbreviation is ‘EOB’. Your insurance company issues… Read More